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Customer-Driven | Reliable | Innovative

Solutions for the Evolving ISP

ISPN helps leaders of community-focused Internet Service Providers elevate the customer experience and achieve growth through customer-driven, reliable, and innovative 24×7 support and managed IT solutions.

Our customers achieve an average subscriber growth of 8%+ annually.

1MIL.

We support more than 1 million subscribers across 140 customers, driving high rates of subscriber satisfaction for our customers.

50K+

Our industry-leading first-call resolution rates save our customers an average of $50k+ on truck rolls and other operational costs annually.

Solutions

Outsourcing support and IT services should grow your business – not limit it.

We fuel your broadband business by providing high-quality managed IT services where you need them most. We are 100% U.S. based, with our headquarters in Lenexa, Kansas.

24×7 technical and customer support

Remote PC and device repair

Testimonials

“We’ve gone from zero to 15,000 customers in seven years because of a great team effort. Our network operations and support functions are world-class, with a friendly hometown feel and commonsense attitude. ISPN has similar sensibilities.”
John Leary
EIT Director
Whip City Fiber
"ISPN’s flexibility and agility throughout has been crucial to our success. When abrupt changes in service occur, they’re able to rapidly create new processes to address them, and they’ve been able to bring on new staff quickly to adapt to sudden spikes in volume. ISPN has consistently represented us well."
Amanda Singleton
Customer Care Manager
Rainier Connect

“Great experience! You made this process painless. I feel very reassured and informed about my computer and know what I need to do with it next. I can't thank you enough.”

eTech Customer
“It’s difficult and expensive to keep a customer support team on duty round the clock for a company our size. ISPN is seamless, responsive, and a great value compared to us having to recruit, train, manage, and pay overtime to our own people. It’s a better way and a strong business case as well.”
Jeff Bowles
Customer Service Manager
Guadalupe Valley Electric Cooperative (GVEC)
“Email hosting has been a breeze. We are very happy with our partnership to this point.”
Brandon Linden
Network/Systems Administrator
Citizens Fiber
“We know we’re spending money wisely with ISPN because the KPIs related to customer calls, resolutions and satisfaction are all very good. Our networks have the uptime and speed to prove it, too. Our customers appreciate the better overall experience and our shareholders like our bottom-line profitability.”
David Adams
Executive Vice President and General Manager
Green Hills Communications

Recent News

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Over the past few years, you may have heard the phrase “fiber frenzy” mentioned. With streaming video, IoT, cloud, HD video surveillance, and many more...
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Technical support can be overwhelming and difficult to manage in-house. For this reason, many companies choose to outsource their help desk. At ISPN, our HelpDesk...
Phone+Crown
Delivering exceptional customer support is paramount for any community-focused Internet Service Provider (ISP). One crucial aspect of customer service that ISPs should prioritize is achieving...
BEAD - Connecting America
In a pivotal move to advance the digital landscape of the United States, the Biden-Harris administration has announced state allocations for its $42.45 billion High-Speed...
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Spring is here in Kansas City, and we are thrilled to share exciting news with you! ISPN’s parent company has acquired iGLASS Networks, a leading...
A network operations center or NOC also called a "network manage
Combat Tool Sprawl and Alert Apathy with a Single Solution Most broadband service providers (“BSPs”) use multiple hardware and software platforms to create a network...

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