Customer-Driven | Reliable | Innovative
Solutions for the Evolving ISP
ISPN helps leaders of community-focused ISPs elevate the customer experience and achieve growth through customer-driven, reliable, and innovative 24×7 support and managed IT solutions.
Our Partners achieve an average subscriber growth of 8%+ annually.
We support more than 1 million subscribers across 130 Partners, driving high rates of customer satisfaction for our Partners.
Our industry-leading first-call resolution rates save our Partners an average of $50k+ on truck rolls and other operational costs annually.
Outsourcing support and IT services should grow your business – not limit it.
We fuel your broadband business by providing high-quality managed IT services where you need them most. We are 100% U.S. based, with our headquarters in Lenexa, Kansas.
“We’ve gone from zero to 15,000 customers in seven years because of a great team effort. Our network operations and support functions are world-class, with a friendly hometown feel and commonsense attitude. ISPN has similar sensibilities.”
Whip City Fiber
"ISPN’s flexibility and agility throughout has been crucial to our success. When abrupt changes in service occur, they’re able to rapidly create new processes to address them, and they’ve been able to bring on new staff quickly to adapt to sudden spikes in volume. ISPN has consistently represented us well."
Customer Care Manager
“Great experience! You made this process painless. I feel very reassured and informed about my computer and know what I need to do with it next. I can't thank you enough.”
“It’s difficult and expensive to keep a customer support team on duty round the clock for a company our size. ISPN is seamless, responsive, and a great value compared to us having to recruit, train, manage, and pay overtime to our own people. It’s a better way and a strong business case as well.”
Customer Service Manager
Guadalupe Valley Electric Cooperative (GVEC)
“Email hosting has been a breeze. We are very happy with our partnership to this point.”
“We know we’re spending money wisely with ISPN because the KPIs related to customer calls, resolutions and satisfaction are all very good. Our networks have the uptime and speed to prove it, too. Our customers appreciate the better overall experience and our shareholders like our bottom-line profitability.”
Executive Vice President and General Manager
Green Hills Communications
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