ISPN goes above and beyond and we consider our customers our “Partners.” Putting the customer first and exceeding expectations is deeply rooted in our core values and reflected in our performance. We have industry-leading customer service metrics, including a 98%+ annual customer (Partner) retention rate and a Net Promoter Score (“NPS”) of 75.
Our services are here when you need them most. ISPN’s services are available 24×7, 365 days a year and we have duplicate/redundant systems to ensure business continuity. Your business doesn’t stop and neither do we.
At ISPN, we are experts in broadband and network connectivity. We understand your business and offer customizable solutions to fit your needs. We are constantly improving our systems and solutions to enhance your experience as our Partner and to enhance your customers’ experience.
Our purpose is to help people stay connected.
ISPN is a team of leading industry experts who understand broadband, network connectivity and the importance of top-notch customer service. Our solutions help manage the more difficult technical and customer-related issues you face, so you can focus on what you do best – growing your business.
Founded in 1994, ISPN provides expert solutions for Broadband and Internet Service Providers (ISPs) of all types across the nation. ISPN serves telcos, municipalities, electric cooperatives, cable operators, WISPs, and MDUs.
We have developed proprietary systems to help our Partners deliver quality service and stability to customers. There is a reason we boast a 98%+ Partner retention rate. By partnering with ISPN you can increase your subscriber retention, grow your revenue, save money and provide excellent service to your local community.