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About Us

Why ISPN?

Customer Driven

Putting the customer first and exceeding expectations is deeply rooted in our core values and reflected in our performance. We have industry-leading customer service metrics, including a 98%+ annual customer retention rate and a Net Promoter Score (“NPS”) of 75.

Reliable

Our services are here when you need them most. ISPN’s services are available 24×7, 365 days a year and we have duplicate/redundant systems to ensure business continuity. Your business doesn’t stop and neither do we.

Innovative

At ISPN, we are experts in broadband and network connectivity. We understand your business and offer customizable solutions to fit your needs. We are constantly improving our systems and solutions to enhance your experience as our customer and to enhance your subscribers’ experience.

Our mission

Our purpose is to help people stay connected.

ISPN is a team of leading industry experts who understand broadband, network connectivity and the importance of top-notch customer service. Our solutions help manage the more difficult technical and customer-related issues you face, so you can focus on what you do best – growing your business.

Founded in 1994, ISPN provides expert solutions for Broadband and Internet Service Providers (ISPs) of all types across the nation. ISPN serves telcos, municipalities, electric cooperatives, cable operators, WISPs, and MDUs.

We have developed proprietary systems to help our customers deliver quality service and stability to customers. There is a reason we boast a 98%+ customer retention rate. By partnering with ISPN you can increase your subscriber retention, grow your revenue, save money and provide excellent service to your local community.

Our alliances & PARTNERS

Our Team

Jeff-Neblett
Jeff Neblett
Chief Executive Officer
Scott-Lauber
Scott Lauber
President & CFO
Charlie-Brenneman
Charlie Brenneman
Vice President and Director of Operations
Ty Soresensen - Headshot
Ty Sorensen
Director of Sales & Marketing
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Ryane Keithley
Partner Success Manager
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Brent Dempsey
Tech Center Manager
Marja-Johnson
Marja Johnson
Director of Finance & HR
Blake-Hudson
Blake Hudson
Senior Network Engineer
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Steve Kishinevsky
Senior Software Engineer

Testimonials

“We’ve gone from zero to 15,000 customers in seven years because of a great team effort. Our network operations and support functions are world-class, with a friendly hometown feel and commonsense attitude. ISPN has similar sensibilities.”
John Leary
EIT Director
Whip City Fiber
"ISPN’s flexibility and agility throughout has been crucial to our success. When abrupt changes in service occur, they’re able to rapidly create new processes to address them, and they’ve been able to bring on new staff quickly to adapt to sudden spikes in volume. ISPN has consistently represented us well."
Amanda Singleton
Customer Care Manager
Rainier Connect

“Great experience! You made this process painless. I feel very reassured and informed about my computer and know what I need to do with it next. I can't thank you enough.”

eTech Customer
“It’s difficult and expensive to keep a customer support team on duty round the clock for a company our size. ISPN is seamless, responsive, and a great value compared to us having to recruit, train, manage, and pay overtime to our own people. It’s a better way and a strong business case as well.”
Jeff Bowles
Customer Service Manager
Guadalupe Valley Electric Cooperative (GVEC)
“Email hosting has been a breeze. We are very happy with our partnership to this point.”
Brandon Linden
Network/Systems Administrator
Citizens Fiber
“We know we’re spending money wisely with ISPN because the KPIs related to customer calls, resolutions and satisfaction are all very good. Our networks have the uptime and speed to prove it, too. Our customers appreciate the better overall experience and our shareholders like our bottom-line profitability.”
David Adams
Executive Vice President and General Manager
Green Hills Communications

CAREERS at ISPN

Grow your IT and customer service skills while learning to solve technical problems

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