Case Studies
With over 15,000 high-speed internet customers, Whip City Fiber has quickly become the provider of choice in its coverage area since launching broadband services in 2015. Customers appreciate having a committed local operator like Whip...
While the challenges Rainier Connect faced with the pandemic couldn’t have been foreseen, the key piece of advice they have is to trust the experts.
When GVEC began working with ISPN on outsourced internet help desk and customer support five years ago, high-speed internet subscribers totaled around 10,000. Bowles says subscribers now number more than 21,000.
Since Adams’ arrival, the number of customers has grown to approximately 7,500 and revenues have doubled due to a recent acquisition of another regional provider, and a greater focus on selling to new and existing...
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Other Articles
Delivering exceptional customer support is paramount for any community-focused Internet Service Provider (ISP). One crucial aspect of customer service that ISPs should prioritize is achieving...
In a pivotal move to advance the digital landscape of the United States, the Biden-Harris administration has announced state allocations for its $42.45 billion High-Speed...
Spring is here in Kansas City, and we are thrilled to share exciting news with you! ISPN’s parent company has acquired iGLASS Networks, a leading...
Combat Tool Sprawl and Alert Apathy with a Single Solution Most broadband service providers (“BSPs”) use multiple hardware and software platforms to create a network...
Outdated legacy systems, standalone server silos, and in-house apps represent considerable risk to a rural ISP’s security, productivity, and profitability. When systems aren’t supported and...
Did you know IPv6—the latest Internet Protocol system—was created back in 1998? More than 20 years later, much of the world is still leaning on...