With over 15,000 high-speed internet customers, Whip City Fiber has quickly become the provider of choice in its coverage area since launching broadband services in 2015. Customers appreciate having a committed local operator like Whip...
When GVEC began working with ISPN on outsourced internet help desk and customer support five years ago, high-speed internet subscribers totaled around 10,000. Bowles says subscribers now number more than 21,000.
Since Adams’ arrival, the number of customers has grown to approximately 7,500 and revenues have doubled due to a recent acquisition of another regional provider, and a greater focus on selling to new and existing...
Delivering exceptional customer support is paramount for any community-focused Internet Service Provider (ISP). One crucial aspect of customer service that ISPs should prioritize is achieving...
In a pivotal move to advance the digital landscape of the United States, the Biden-Harris administration has announced state allocations for its $42.45 billion High-Speed...
Combat Tool Sprawl and Alert Apathy with a Single Solution Most broadband service providers (“BSPs”) use multiple hardware and software platforms to create a network...
Outdated legacy systems, standalone server silos, and in-house apps represent considerable risk to a rural ISP’s security, productivity, and profitability. When systems aren’t supported and...