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News & Resources

For Contact Centers, Going Remote Wasn’t Easy, but Opportunities Emerged

For Contact Centers, Going Remote Wasn’t Easy, but Opportunities Emerged

How did the COVID-19 pandemic change how contact centers operate? How can managers assure quality, security, and productivity in the shift to remote work? Our CEO, Jeff Neblett, shares how ISPN dealt with changes brought about by the COVID-19 pandemic and what the future holds for contact center managers in a feature for CRM Magazine.

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