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Delivering exceptional customer support is paramount for any community-focused Internet Service Provider (ISP). One crucial aspect of customer service that ISPs should prioritize is achieving a high First Call Resolution (FCR) rate. In this post, we'll explore what FCR means, why it's essential for ISPs,...
More Articles from ISPN
Delivering exceptional customer support is paramount for any community-focused Internet Service Provider (ISP). One crucial aspect of customer service that ISPs should prioritize is achieving a high First Call Resolution (FCR) rate. In this post,...
In a pivotal move to advance the digital landscape of the United States, the Biden-Harris administration has announced state allocations for its $42.45 billion High-Speed Internet Grant Program. This commitment is part of the larger...
Spring is here in Kansas City, and we are thrilled to share exciting news with you! ISPN’s parent company has acquired iGLASS Networks, a leading provider of Network Operations Center (“NOC”) monitoring services based in...
Combat Tool Sprawl and Alert Apathy with a Single Solution Most broadband service providers (“BSPs”) use multiple hardware and software platforms to create a network that originates from a central core and extends across miles...
Outdated legacy systems, standalone server silos, and in-house apps represent considerable risk to a rural ISP’s security, productivity, and profitability. When systems aren’t supported and upgraded to the latest cloud-computing standards, reliability and useability can...
Did you know IPv6—the latest Internet Protocol system—was created back in 1998? More than 20 years later, much of the world is still leaning on IPv4, its predecessor. But the migration to IPv6 is picking...
The National Telecommunications and Information Administration (NTIA) recently released its notice of funding opportunity (NOFO) for the $42.5 billion Broadband Equity, Access and Deployment (BEAD) program. Many of ISPN’s Partner providers will be aiming to benefit from...
When Scott Lauber, President and CFO took the reins of ISPN along with CEO Jeff Neblett in February 2020, they were greeted with the greatest disruption the workplace has ever seen. It was especially challenging...
For decades, utilities across the United States have demonstrated a laser-sharp commitment to providing electricity, gas, and water to their local communities. Now, as local, state and federal governments are investing more to close the...
How did the COVID-19 pandemic change how contact centers operate? How can managers assure quality, security, and productivity in the shift to remote work? Our CEO, Jeff Neblett, shares how ISPN dealt with changes brought...
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