
Expert Technical Support That Feels Local
High first-call resolution, low hold times and increased transparency lead to better customer retention.
Technical support can be overwhelming and hard to manage in-house. At ISPN we serve as an extension of your team, resolve issues quickly, and educate customers.

HelpDesk provides an unparalleled support experience
Our HelpDesk technicians deliver first-call resolution without passing customers to another party. The result? A seamless customer service experience that feels local.
Our team is trained to use network administration tools to effectively troubleshoot connectivity issues while providing excellent customer service. We employ a custom ticketing/support platform that was built for the broadband industry – benefiting everyone from our employees to your team and customers.
- Stay in control of your subscribers’ experience with our customized web-based trouble ticket and call reporting system.
- Choose between 24x7 support, after-hours/overflow, or customized hours to supplement your team.
- Save money on truck rolls through higher resolution rates from qualified, non-scripted, US-based technicians.
- Monitor real-time stats to quickly identify and resolve widespread issues.
- Give subscribers reliable technical support for Broadband (Fiber, Wireless, DSL, Cable), Video (IPTV, CATV), and Voice (VoIP, POTS).
Testimonials
“Great experience! You made this process painless. I feel very reassured and informed about my computer and know what I need to do with it next. I can't thank you enough.”
Get people in the community talking about their customer experience for all the right reasons.
Contact us to learn more.
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