Expert Technical Support That Feels Local
High first-call resolution, low hold times and increased transparency lead to better customer retention.
Technical support can be overwhelming and hard to manage in-house. At ISPN we serve as an extension of your team, resolve issues quickly, and educate customers.
HelpDesk provides an unparalleled support experience
Our HelpDesk technicians deliver first-call resolution without passing customers to another party. The result? A seamless customer service experience that feels local.
Our team is trained to use network administration tools to effectively troubleshoot connectivity issues while providing excellent customer service. We employ a custom ticketing/support platform that was built for the broadband industry – benefiting everyone from our employees to your team and customers.
“Great experience! You made this process painless. I feel very reassured and informed about my computer and know what I need to do with it next. I can't thank you enough.”